What information does Luminara Dental collect?

We collect patient information including name, date of birth, contact details, dental and medical health history, insurance information, payment information, emergency contacts, and dental records including X-rays and treatment notes. For CDCP members, we collect member ID, coverage dates, and income bracket information for billing purposes.

How does Luminara Dental use my information?

We use your information for providing dental care, diagnosing conditions, planning treatment, maintaining records, sending appointment reminders, processing insurance claims and billing, complying with legal and regulatory requirements, and with your consent, for administrative and marketing purposes.

Who does Luminara Dental share my information with?

We may share your information with insurance providers including Sun Life Financial for CDCP billing, other healthcare providers with your consent, service providers bound by confidentiality agreements, and legal or regulatory bodies when required by law. We will not disclose your information to third parties without your explicit written consent except as required by law.

How long does Luminara Dental retain my records?

Active patient records are retained for the duration of the patient relationship plus 7 years after the last visit. For minors, records are retained until age 19 or 7 years after last visit, whichever is longer. X-rays and billing records are retained in accordance with professional standards and regulatory requirements.

What privacy rights do I have?

Under PHIPA and PIPEDA, you have the right to access your personal health information, request corrections or updates, withdraw consent for marketing communications, opt out of promotional emails and Google Analytics tracking, and file a complaint with the Information and Privacy Commissioner of Ontario if you believe we have mishandled your information.

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